Verizon

I was promised a $1000 credit on two Galaxy S24 Ultra phones. Ryan only gave me a $700 promotion and said I didn't need to trade in my phones. He quoted my bill at around $70 per phone. The next day, I drove back and he said it was a mistake and he'd fix it. He only added a $124 credit and lied that the $1000 discount was applied. I've been on the phone with support for 10 days, and they can't fix it. My bill is now $107 per phone ($215 total) without any insurance, when I was promised $70. I wouldn't recommend this Victra store! I hate being lied to.

Dec 13, 2024 · Jesse K

I'm thankful Omar was there to help. He's very patient with customers and coworkers. He even stayed late to make sure I had phone service. His knowledge and persistence made a potentially bad experience much easier.

May 20, 2023 · Jennifer

At the Greeley Mall location, Bietriz was amazing! We had many issues (through no fault of hers), and she stayed with us for 5 hours to work everything out. She went above and beyond to make sure we were taken care of. Because of how we were treated, I won't go to any other Verizon location. She deserves a raise and a bottle of wine! Thank you so much!

Sep 23, 2023 · Morgan Deschamps

I was promised two free months when signing up, but I got a bill the next week. Verizon had no record of the promotion. I was also charged a $30 "setup fee," which I was told was taxes on the free months. No setup was performed. The store offered to sell me more products and then transferred me to corporate when I called about the charges.

Aug 05, 2024 · Daniel Milewski

Bella helped us with a multi-service request: upgrading a phone, removing a line, and transferring content. She was exceptional, knowledgeable, and professional. We're very happy with our experience and will return.

May 02, 2022 · Janelle Richards

Verizon has good coverage, but customer service can be inconsistent.

Jan 31, 2025 · Susan Smith

I've been a Verizon customer for years and I'm very happy with their service and reliability.

Jan 30, 2025 · John Doe

My experience with Verizon was mixed. The service is good, but the prices are a bit high.

Jan 07, 2025 · Emily Jones

Verizon is a reliable option for phone service. They have a wide network and good plans.

Jan 10, 2025 · Michael Brown

Verizon is the best! Their customer service is great, and their network is reliable.

Jan 26, 2025 · Jessica Davis