uBreakiFix - Phone and Computer Repair

I originally came in for just a crack on my back screen around 5PM on 1/9 and was told to come back the next day when they open, okay that’s fine. I dropped my phone off around 10AM the next day 1/10 and before leaving I was told to come back in 2-3 hours. I come back a little over 3 hours later and was told they have been slammed and my phone wasn’t ready to come back in an hour to an hour and a half. I go home and almost 2 hours past I finally call before I head back to the store and was told “It should only be another hour or two.” I explained that I dropped it off at 10AM and was told it’d be done by 1, then when I came in at 1:30 I was told to come back around 2:30. The guy over the phone said, “i don’t really know what to tell you so.” I just said okay and hung up. I finally called again to check at 3:15 and asked and it’s a different guy who answered and he tells me, “my tech is getting ready to open it now, give us another 45 minutes.” I give them more than 45 minutes and I show up to the store at 4:50. I get there and it’s STILL not done and the tech is still finishing up. I finally get my phone after waiting a bit longer, once i got home i notice what looks like particle in one of my lenses that was NEVER there before, i tried wiping it to see if its exterior and nope, it is INSIDE the lens. At this point im inspecting my phone and compared it to my husband’s phone who also have the same exact model, same phone. The backscreen to mine isn’t fit correctly, his back screen is in all the way with no feeling whatsoever, it’s just smooth. Mine on the other hand the edges you can feel the the replacement screen almost like there is a whole layer on top something not smooth. it’s the whole edges of the phone, my phone prior to the replacement never felt like this. this to me was a red flag. I shined my light and put our phones side by side and notice the back of my phone have slight space on the top and one of the edges where his does not. I finally made a call since getting my phone back and the speaker is muffled. I will be canceling my insurance because of this, since asurion goes through UbreakIFix. I won’t be taking my phone back for them to redo as I no longer trust them. I will be going elsewhere. The sad part is I was ready to take my gaming laptop for them to fix before all of this.

Amazing people and amazing service. I came in looking for a new charge port, turns out it just needed a thorough cleaning! They were honest and let me know the issue the phone was having. I can’t be more happy with my visit here!

I recently brought my Google Pixel 4a 5G to UBreakiFix for a screen and battery replacement, and I am thoroughly impressed with their exceptional service. My phone is an essential tool for me, and the team at UBreakiFix understood the urgency of my situation. They went above and beyond to ensure my phone was repaired promptly. They completed the repairs in under two hours, which was incredibly efficient. Moreover, they stayed after hours up to 45 mins to guarantee my phone was fully operational, demonstrating their commitment to customer satisfaction. Additionally, they provided a complimentary screen protector, a thoughtful touch that speaks volumes about their dedication to their customers. Their professionalism, expertise, and attention to detail are truly unmatched. I am incredibly grateful for their outstanding service and cannot thank them enough for their help. UBreakiFix is undoubtedly the best at what they do, and I highly recommend them to anyone in need of device repairs. Thank you so much for your exceptional service and for going the extra mile. Attached are before and after photos of the repair.

Very nice professional workers. Was able to get in right away. Good price. They were able to fix my phone in only a few hours. A little hiccup putting my screen saver on but they made good by it by not charging me. I would use this place again.

Absolutely amazing! I went in just to see if my sons Nintendo Switch joy con could be fixed from him falling with it and they were able to fix it in just a few minutes! What i thought was going to be a pricey fix or something worse was easily taken care of. Highly recommended.