Twilight Laptop Repair

I've used Twilight three times. The first two times were great: he was quick and reasonably priced. The third time, he took the laptop and disappeared for two weeks before responding. He doesn't steal laptops; he's just a one-person business, so if he gets sick or has a problem, he will disappear. He's not the best communicator, but he will get your laptop back if you're patient. He does good work at a reasonable price and has a business license. With all that said, he is still two stars because his communication is terrible, and you never know when you're going to get your laptop back. I contacted the police when mine was gone, and they were not helpful, so I would not go that route.

Nov 04, 2024 · T

Absolutely amazing service. My school laptop crashed while working on homework at night, and he was able to get me in the next day and waived the rush fee since I was in a huge bind. The technician provided me all the options to try and restore it, and they were super affordable. The data recovery, unfortunately, would have had to be intense, so I passed, but he was upfront with the cost and procedure if I wanted to proceed. Extremely professional, generous, and affordable. Would highly recommend!!

Aug 27, 2024 · Sasha Hendricks

I believe this man has stolen my laptop. He has not reached out to me and is not answering his phone. I now have to get the police involved. He is not answering their calls either. Never in my life have I had to deal with anything like this. Do not go here. I start school next week and have to go and buy another laptop because he has stolen mine. I cannot believe that the city of Renton is allowing him to continue to do “business”. This is wrong. You need to give me my laptop back.

Aug 15, 2024 · Chloe Shaffer

Let me preface this review by saying I normally don't ever take the time to post reviews unless my experience is exceedingly amazing, or absolutely horrible. For this business, I am happy to report my experience was amazing. One day, my gaming laptop was experiencing higher temps and inconsistent fan speeds. I shopped around in terms of price, and as someone that worked as a technician fixing other people's belongings (cars, not computers, but I digress), I was hyper-vigilant about finding the right person to work on my laptop. I ended up springing for his full thermal service package, which included a repaste and cleaning of intake/exhaust ports and fans. The owner, Shade, is the full embodiment of a perfect master technician and someone I would fully trust with my $1200 machine. Impeccable communication skills, passionate about his work, and an inherent perfectionist. I had an issue with not being able to play online multi-player games after I had the work done, but Shade stood by his work and diagnosed the problem for me free of charge. And as a mechanically inclined person, I like to learn how things work so I can fix my own stuff. Shade took the time to educate me on some of the troubleshooting he did and generally what I could do if the problem reoccurred. Not many technicians would be willing to do that regardless of what they work on. Apart from all the above, he quoted me a much more acceptable hourly labor rate than most other places in Issaquah or Bellevue, but in the end, my deciding factor was always dependent on the vibe from the technician that would be servicing my laptop. As silly as that sounds. Also, this place has the coolest waiting room I've ever seen in any business EVER... Make sure to call or text the number first because it's by appointment only. Cheers!

May 20, 2024 · Brandon Lee

Our neighborhood is lucky to have Twilight. I've had them repair a number of my family's laptops and PCs. Always prompt, fairly priced, and good communication as to status, cost, and suggesting options if repair isn't the best option.

Dec 07, 2023 · Ron Ziontz

Twilight Laptop Repair is fantastic! They quickly and efficiently resolved my computer issues. The staff is friendly and helpful. I highly recommend them.

Jan 10, 2025 · Susan White

I've used Twilight Laptop Repair a couple of times now, and I've always been happy with the service. They're knowledgeable, and their prices are fair.

Jan 05, 2025 · Michael Brown

Twilight Laptop Repair is the best! They've helped me with everything from laptop repairs to thermal issues. They're always professional and get the job done right.

Feb 06, 2025 · Emily Davis

I had a good experience getting my laptop repaired at Twilight Laptop Repair. The process was smooth and efficient, and the laptop works great now.

Jan 23, 2025 · David Garcia

I highly recommend Twilight Laptop Repair for any laptop needs. They're reliable, efficient, and always willing to help.

Jan 05, 2025 · Jessica Wilson