Staples

Excellent customer service, especially if you are lucky enough to have Rob assist you with UPS shipping. He is helpful, patient and knowledgeable. The consummate professional!!

Just had an experience with the most RUDE employee at the printing station. I was trying to print something at the self service area but I guess I had too many pages and it wasn't working. I then went to the counter for help and one of the employees said to send it to him so he can help. He immediately printed all of it before telling me the price. After it was all printed he says "Just so you know it will be $.70/page". I ask how many pages and what the total will be because I hadn't figured it out yet and he never told me before printing. He said it would be $500! I said I cannot pay that and he looks me dead in the eye and dramatically slams all the papers in the trash! Then tells me I would have broken the printer if I attempted to use the self service as if I was supposed to know that beforehand. I felt bad that I didn't realize how many pages I had, but I also was not given any information or heads up from the worker before he printed. I'm not the one working there... I cannot believe how rude this guy was and to act like it was my fault. If you're printing something for a customer shouldn't you quote them before printing?! At the self service center you get a quote before printing. I'm still flabbergasted at this employees reaction and I hope management sees this message as that was unbelievable.

I needed to use Staples new rewards program, accessed thru the Staples app now, and assistance at the cash register required help from the cashier. She was excellent--knew the app and checked to be sure the available discounts were activated. She also explained the timeline to see when my new points would show up in my account. It's easier than keeping track of mailed reward coupons!

Love the wide selection of products! Staff was helpful… checkout didn’t take long

I was looking for a tan color chair and they don't have it at the store. It is also not available online. They said they don't have a way to check out the store inventory in Longmont location. They told me that I had to call them myself. Later I was told by the worker at Longmont telling me that there is way to check out inventory at the other store location. After the purchase of a tan chair at the Longmont, I noticed that the padding in the chair seat was uneven and cause my body position leaning toward the right side. I kept everything in the plastic bags and in the box just like how they were packed originally with all package material in the right place. I returned it at Boulder location. The worker who processed the return was very mean and rude. His expression changed to very angry as soon as I told him that it was a return, not a purchase. When I explained to him why. He interrupted me and told me that he did not need to know why. He threw the arms of the chair into the cart with force and did not even care if it would cause damage to the parts. I tried to tell him he dropped one of carboard and he ignored me. The return was due to a product defect. I should not have to deal with all the hassle. The return experience was so horrible that I would not want to step into that store again.