Hokema's Sewing and Vacuum Center

What a wonderful store! Melissa and Christine were so pleasant and helpful. We needed a new sewing machine and they have A LOT of them ready for you try out. Christine was very patient as my wife tried two models. She shared helpful information and listened carefully. No pressure just helpfulness. My wife loves her new machine and should something come up this store can service it (no shipping it off to who knows where!). Their sewing supplies seem endless as is their patient courteousness.

Oct 11, 2024 · Mike Gleason

DO NOT BUY VACUUMS FROM HERE THEY WILL NOT TAKE MY SHARK BACK AND I JUST BOUGHT IT 3 MONTHS AGO AND THE VACUUM OWNER SUGGESTED THIS ONE I HAD TOLD ME I HAVE A HAIRY DOG , IM.SO FRUSTRATED I REALLLLY WANNA TURN THEM.INTO BBB also bought a handle held on as suggested by salesman and it a piece of junk had to have them order filter covers the salesman said they don't sell those so I actually had to walk him over and show him they do he said he ordered them never got a call back. I WAS SUPER DISAPPOINTED cause we have bought vacuum here before that lasted over 4 years. Definitely GO BUY VACUUMS AT COSTCO WHY THEY GUARANTEE THEM

Dec 09, 2024 · Ellyn

I have been a customer of Hokema's for several years. They know their stuff and their expertise servicing sewing machines and embroidery machines is second to none. When it came time to have both my mom's old Penncrest sewing machine and Babylock 6-needle machines serviced, I opted for an in-home visit from JD, their tech. In a word, the experience was great. I live up in the mountains and JD had close to an hour's drive to get here. He spent most of the day working on my machines, so I got to see what people who drop their machines off at the shop don't. His attention to detail was truly impressive. I love learning the backstory on things and he was generous in explaining what he was doing, why and how I can better care for my equipment in the future. Our discussions ranged all over the place with JD giving me fascinating insights into my machines, his training and how Hokema's operates. In turn, I told him about my soil and plant projects and new tractor. I was tending to our greenhouse, potting up seedlings and mixing natural amendments into a custom soil blend. I cruised in and out, telling him about my work and he proved to be surprisingly interested and knowledgeable. It made for a day of rich education both ways. When it came to Mom's zigzag sewing machine, I debated spending the $100. These machines were sold by JC Penny a long time ago and I'll bet it cost a mere fraction of the servicing price when it was brand new. But Mom was an excellent seamstress and she did all of her later work with this machine. I knew it was worthwhile to have it cleaned and adjusted, especially since newer machines tend to be poorly made. Mom's been gone a long time, but I got a chance to reconnect with her as I watched JD work. After he'd completed the mechanical portion, he thoroughly cleaned the exterior, even removing some tape that was on the base and wiping down the entire cabinet. I know Mom appreciated it and so did I. When I mentioned a tension question I had with the antique Singer treadle sewing machine that goes all the way back to my childhood, JD offered to check it out, too. He proved to be as knowledgeable on the treadle as he was on the others, assuring me the tension was just fine but Hokema's can still provide parts if needed. He has an abiding respect for all of the machines that provide his income and it shows. My sole complaint is JD didn't show up wearing a mask, nor did he ask whether I'd prefer it. We're in the 2nd year of the C-19 pandemic and both my husband and I have been exceedingly careful in limiting our contact with others. We trust science and have had both vaccinations and are past the two-week period after that may help resist infection, or I would have sent JD packing before he ever got started. I'm glad I didn't have to. I enjoyed our discussions throughout the day, even hearing why JD's not keen on getting vaccinated. I disagree with him and hope he comes around. To end on a high note, I loved learning that JD and Hardy (Hokema; the owner) are dog people, as are we. JD and I shared rescued dog stories as our dog, Bufant, wandered in and out of our cabin. Dog people rock, as do thorough technicians. This means those 5 stars in my rating are doing double duty. Job well done, JD. Thanks!

Apr 25, 2021 · Heidi Tiura

I have purchased a few things from these amazing people! Customer service is always phenomenal. Hardy and Kristine are so knowledgeable and very kind hearted. Over the years I’ve have bought a Riccar vacuum which we love, I love my machine’s. My granddaughter loved the sewing classes she took and learned so much! They have always answered any of my questions.

May 14, 2024 · BARBARA BAILEY

We bought an embroidery machine and are very happy with the staff working with us and being very supportive and helpful.

Aug 07, 2024 · Anthoney Stowe