Geek Squad

It took a few times, but Justin at Geek Squad and I finally figured out what was wrong with my PC after transferring all of the components into a new case. With the negative reviews about their phone service, I'd recommend scheduling an appointment on the website and going in person to talk to them. Then you can actually bring in your machine and explain to them what's wrong. The techs on the phone are most likely not the ones you would see at your local store, they're instead representative from BestBuy corporate. Instead, talk to the Geek Squad techs directly to address what problem you're having. It took a while to figure out, but my PC runs incredibly smoothly now. Definitely worth the wait and some frustration.

Feb 26, 2022 · Jason [they, them] Snyder

Staff is friendly and helpful. Not happy with inaccurate repair order outcome. Can’t believe a 3 year old laptop with minor liquid damage cannot be repaired due to “lack of parts”. Failed to correct major issue of hard drive recovery on first try. Going to try local corner store repair shop. If they can’t fix, fair enough.

May 29, 2024 · Michael Doebley

The staff is friendly and if they don’t have the product that you want, they will show you other options available in products that will function the same or better. And they usually find an alternative. They are knowledgeable and have a lot of patience too.

Mar 31, 2024 · Juanita Sanchez

I personally recommend comming to this geek squad location for your custom PC. One of the agents Nick, did an amazing job fixing my PC. Not only that, he has shown superior customer service by giving precise updates via email and providing knowledgeable information. An additional, he went the extra mile by contacting one of the third party(NZXT) to get a missing compnonent for my PC. Again, Nick have shown great customer service, very well attention to detailed, and very knowledgeable. I will definitely be comming back to this location if I need repairs or upgrade any parts. Good Job Nick and the Geek squad Staff!

May 24, 2022 · A rey

My goal of visiting Bestbuy: To purchase/custom build a desktop that has the specs to allow video editing and have 3 or more monitors for intense research purposes. By the way, while I did a lot of research on desktops and different specs, I have zero background knowledge on computers. Experience: This is based on my experience with 2 particular Geek Squad agents and Anthony C (one of the store managers) located in Cherry Hill branch of BestBuy in New Jersey. Drew Cimino and his manager were both extremely helpful, thorough, and friendly. They were very approachable and made sure the questions were answered to my satisfaction. They did not mind taking the time to explain things to them. My wife and I really appreciated their help. Anthony for example, took a whole 1 hour to help me make an informed decision about the purchase. He was extremely patient with me - I had a lot of questions that resulted from my limited knowledge but he took the time to answer to the best of his knowledge. Drew and his manager - also chimed in and helped answer questions I had as well. What I appreciated the most about them was that they seemed to enjoy helping (As funny as it may sound) and they were passionate about their work. Would highly recommend them

Jul 11, 2018 · Peter Lee