Geek Squad

Geek Squad ico

(21)

Computer Repair Store

Santa Clara County . California

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  • Overview
  • Intro
  • Photos
  • Location
  • Reviews
  • +1 408-979-1591
  • stores.bestbuy.com
  • 5065 Almaden Expy, San Jose, CA 95118, USA

Operating Hours

Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM

Geek Squad Introduce

Geek Squad is a renowned establishment within the Computer Repair Store category, offering comprehensive tech support and repair services to users across the United States. With a strong reputation for professionalism and expertise, Geek Squad has become a trusted name in resolving all your computer and electronic device issues.

Located at 5065 Almaden Expy, San Jose, CA 95118, Geek Squad is conveniently situated to serve the local community. Their extended business hours from Monday to Saturday ensure maximum accessibility, with Sunday hours adjusted for convenience as well. This setup makes it easy for residents to visit during their spare time.

Geek Squad provides a wide array of services tailored to meet diverse tech needs. Whether you're dealing with computer repair, phone maintenance, or data recovery, their team of experts is equipped to handle all challenges efficiently. Their services include:

  • Computer Repair: Diagnosing and fixing hardware and software issues for both desktops and laptops.
  • Phone Repair: Addressing screen cracks, battery problems, water damage, and more for various brands like Samsung.
  • Data Recovery: Ensuring your valuable data is retrieved safely in case of loss or corruption.
  • Setup and Installation: Assisting with new devices, software installations, and network configurations.

The environment at Geek Squad is designed to be welcoming and professional. Their clean and organized workspace reflects their commitment to quality. The staff, including technicians like Roman, are known for their reliability, communication skills, and in-depth product knowledge. Customers appreciate the transparent approach, such as demonstrating security measures when handling personal devices.

One of Geek Squad's standout features is their use of genuine parts from trusted manufacturers. This commitment to quality ensures that repairs not only fix issues but also extend the lifespan of your devices. Additionally, their on-site services offer convenience for those who prefer not to bring their devices into the store.

Customer Feedback

Read what satisfied customers have to say about their experience with Geek Squad:

  • "The customer service was excellent! Everyone from the phone support to the technicians went above and beyond. My computer is now as good as new, and they even tried to save my old one."
  • "Roman is fantastic! His expertise in Samsung phones is unmatched. He explained every step clearly and ensured my data remained secure. It's reassuring knowing they use genuine parts."

These testimonials highlight the dedication of Geek Squad's team, emphasizing their focus on customer satisfaction and quality service.

Promotional Information

While specific promotions may vary, Geek Squad often runs special offers during holidays or events. Stay updated by visiting their website or contacting them directly for the latest deals.

Photos

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Location

Customer Reviews

The customer service has reallyreally become an obvious top priority. Every person from the one who answered my call, to the door person, to the Geek Squad and the sales person. Well done, everyone! Love my new computer and thanks for trying to save the dead one!

Nov 02, 2023 · Donna Novi

Roman is fantastic! He's incredibly knowledgeable about all Samsung phones. He’s also very reliable, succinct and communicative. I especially appreciated him showing me how to put my phone into maintenance mode so that nobody would have access to any of my personal details while fixing my device, while still being able to test and ensure the phone had been repaired. It’s also important to know that Geek Squad use only original Samsung parts, which is not the case with other repair services. Kudos to Best Buy for hiring Roman!!

May 20, 2024 · C B

Mauricio at Geek Squad Almaden is professional, personable and an incredible help. Five stars!

Jul 12, 2024 · Stephanie Demos

Such a bad service, I dropped my Samsung Z flip 4 phone 2 months ago to the center under warranty repair. I visited multiple times since then to check on my phone because they never pickup a phone. Always same response it's not repaired yet from last 2 months. When I asked for replacement they said it might take 1-2 years if go that route. They are trained to screw you. Samsung said if you would have bought the phone from us we would have offer replacment but not the one you bought from Bestbuy. I decided to not buy things from Bestbuy anymore. I am still waiting for my phone.

Jan 15, 2024 · Piyush Agarwal (pyus13)

Went in with a broken laptop spacebar on the keyboard and instead of making into a big deal and sending it out for repair, a Geek Squad rep, Billy, fixed in 5 minutes himself. Then, the managers were able to replace the extended 2-yr warranty with the accidental damage warranty that I had asked for upon purchase with some creative accounting (refunding the laptop, then repurchasing it with the new damage coverage). Great experience.

Mar 15, 2015 · Mark Mirigian