Geek Squad

The associate that helped me was great but I witnessed another customer not getting the best service from another associate. Probably need to be aware of other customers around your store so these things are not noticed

I’d give more if they could, they got my screen replaced quickly and were very kind about it! Thank you guys so much!

Made an appointment for a broken iPhone screen. I was told it would be 10-12 minutes to run a diagnostic on my phone, it’s a broken screen I don’t know why we need a diagnostic but OK. Forty minutes later the tech said he was done and needed to check for parts, I had an appointment to fix a broken screen shouldn’t we have done this before his 40 minute diagnostic? He came back and told me they don’t carry parts for red iPhones and I would have to go to Boulder. When I asked him why I had to wait for a diagnostic when the screen was clearly broken he ignored me and continued working on his computer, he didn’t look up he didn’t say anything just ignored me until I walked away. That was my first and last experience with The Geek Squad and I will never go back to that Best Buy.

I made the mistake of trusting my computer repair to them. I ended up paying a premium price for substandard work and service. You would be lucky if you hear from then in under a week and you can't even call them to check up on the progress. In Loveland CO you would be much better off going to PC Parts and Repair.

After waiting 10 minutes for a Geek Squad person i was disconnected. Now I'm on hold again, a mere 25 minutes and only talked to "Joey" who said he'd go grab someone. Hate to hang up, hate to spend the rest of the day on hold. C Neckel