Device Doctors

I got my iPhone 13 Pro Max screen fixed back in either march or April. Within the first week of getting it fixed, the screen started coming apart from my phone. I originally wasn’t going to put a bad review because of how nice the guy was but after what just happened, you all need to be made aware of something extremely important. This shop does not use authentic apple screens. I immediately got a notification when I got my phone that the screen was not an apple screen and it warned me it wouldn’t work properly. It was right. Ever since the same week I got it fixed, I’ve had to tape my phone screen to my phone. I put a glass cover on the screen immediately. I barely dropped the phone and there was immediately a black dot covering the top left of my phone. Didn’t even drop it on the screen, it dropped on the corner of my extremely protective phone case. I barely dropped the phone a couple more times over the course of the month and the actual screen straight up started cracking and chipping, not even doing anything to the glass cover. The screens they use are extremely weak. Every authentic apple screen I’ve ever used takes WAY more force for it to even crack. No, I wasn’t being irresponsible like a review I saw a while ago, where the shop owner told them they were being irresponsible. I was even MORE careful with this screen than I was with the last one. The brand they use for apple screens is MUCH weaker, does not work properly, and breaks extremely easily. So now, I’m back home in Michigan. Last night I tossed my phone no more than 2 feet onto my mattress and the screen came COMPLETELY off my phone and stopped working entirely. I payed over $550 for this. Because I have apple care, I figured “no problem, I’ll go into the city tomorrow morning and my insurance will make it cost just $30.” I go in this morning, and they say insurance won’t cover it because this repair shop used a screen that didn’t belong to apple, and my apple insurance wouldn’t cover the repair since it wasn’t an apple product. I just had to drop $1000+ this morning because of this. Even the apple employees said they didn’t glue it anywhere enough. I can’t even begin to express how much I wouldn’t recommend or trust this shop if you have apple products. Especially if you have apple care/insurance, remember, THEY WILL NOT BE ABLE TO REPAIR YOUR PHONE BECAUSE THIS SHOP DOES NOT USE AUTHENTIC APPLE PRODUCTS. INSURANCE WONT BE ABLE TO COVER IT. You will be stuck buying a brand new product just like me. I really expected so much better since I payed over $550 just to replace the screen. This shop prioritizes buying cheaper alternatives to make a bigger profit, resulting in your phone breaking much easier. I researched the brand they used and all the reviews fall along the lines of what I just said. Save yourself $1600 and don’t come here if you’re in need of replacing an apple product. Last thing I needed to happen to me a day before I’m moving to a new place. Now I’m broke because they couldn’t care less about the quality of their products, but instead the profit. I wish I never came here and just dealt with being without my phone for 2-3 weeks by shipping it to an apple facility, because then it would’ve only costed me $30 and I would’ve had the same phone. Easily the biggest regret I have in the past decade.

5 stars because I caught that the glue holding the back of my phone together wasn't working before driving away after getting my screen replaced. Steve said he needed new adhesive and he had tried to use the old, wish he'd of done that before hand. And for price I have a new phone so even though it was expensive prices are comparable.

This place is class act! Steve really helped me out with finding a charger for my portable breast pump when we got stuck in Winter Park from the pass closure for 2 days. I tried so many places but this is the one that finally was able to help. I was desperate for a charger that would work before it died and Device Doctors delivered. They have all kinds of both new and old chargers available for sale. If you are in need of any kind of charger, check here first!!

I contacted this place via a voicemail looking for a ps4. The owner called back very quickly. We discussed the product and made plans for me to come in to check it out and purchase the refurbished ps4. When I got to the shop, the owner (Steve) was not there. The employee proceeds to sell me a half refurbished ps4 for $150. The power button is broken, and there's no cover on the hard drive. I'm cool, but the kid wouldn't run my card. So I walk to the atm next door. When I got there, he explained that I had to purchase the hdmi separately. I said the owner mentioned that he'll set me up, and he proceeded to tell me how lucky I am that I don't have to go online. What.... This is why it's so hard to support mountain businesses. I definitely could just have paid extra for expedited shipping. Or gone to a Walmart. Thanks for nothing, Steve.

Thank you to Device Doctors for knowing how what part to order, how to replace, and how to protect my Samsung S23 Ultra cracked camera lens. Much appreciated!