Carworks of Longmont Auto Repair

Every time I have taken my car here for maintenance, I have left confident and satisfied. When I had an issue related to my tire rotation, they were willing to troubleshoot the issue, explain the cause to me, and resolve it without any stress. They are also diligent on inspecting and explaining potential future problems.

Brought my cherished Corvette in. They performed routine oil change. They did a thorough inspection and found a nail in a tire and identified an alignment problem was wearing my left side tire on the inside. The tires were 6 years old and due for change. This required new tires that would take a day to get so Chris went of his way and even took me home! Great service, everything was corrected and I received a TORCA club discount. Thank you.

Carworks has great customer service and affordable rates. They communicated really well, kept me in the loop, delivered quickly, and even charged me less than originally quoted!

I was very pleased with the work done on my corvette by Carworks of Longmont Auto Repair. My C5 headlight motor decided to start making a lot of noise. They got a new motor and installed it in a timely manner at a reasonable price. They have done other work on my C5 and I have been pleased with all of the work they have done I recommend Carworks for all corvette repairs

I took in my 100% drivable truck (2005 Ram 2500) for a routine transmission fluid flush--I drove it in immediately after finishing a 2,000mile road trip with my fiance, and it was running fine. I was assured the vehicle would be done between 2-3PM on a Friday, and was told the flush would be $350. I picked up the truck after receiving a call it was ready. I drove the truck for about 3 blocks before realizing it was definitely not ready. The transmission was not shifting out of 1st gear. I tried neutral, tried 1st and 2nd gears, tried putting it back into drive, but the truck would not shift (and therefore was not drivable over about 20mph). I immediately drove back and informed the front desk worker. He immediately took the vehicle with a tech for a drive. He returned after 20-30 minutes to tell me what I already knew (and had told him)--it wasn't shifting! They took it back into the garage while my fiance and I walked around for another 30 minutes, wondering what they were doing. Eventually he asked me to step back into the office, and told me it was a governor solenoid issue. I was informed that I had an old transmission (I didn't, it has less than 40K miles on it--which I shared, and was told to look into my warranty) and that sometimes trans fluid flushes will "release old good gunk" that is keeping things functioning. The loss of this "good gunk" somehow got my governor solenoid stuck open, and I'd need a new one--so I was told. I was caught off-guard and unprepared for this, and asked how much it would be. I was told the cost would be an additional $550--normally it would be much more, but they were doing me a favor by taking the $350 I already paid for a trans fluid flush off the cost. Uhh--what? I was visibly not happy and expressed this--the solenoid was working when I brought it in, and now it was not, after having paid them. "Things happen" he said repeatedly, and told me they'd work on the truck and he would discuss pricing/cost with his manager in the meantime. Well, I cooled off over the weekend, thinking that maybe the manager would have some business & service acumen and would work with me on the price if not take total responsibility (which would really have been the appropriate thing to do). They called me on Monday to let me know they fixed the part, and that I would owe them $480 (additional to the $350 I already paid) to get my truck back. I explained my position and that I was disappointed. The manager asked me "what would you do if you were in my position?" I told them that I would make things right with the customer-- the fact of the matter is the part failed while in the custody & care of the mechanic. You could swallow the $480 on your end, in the hopes that it would create a loyal, returning customer and that I would return that business 10fold (and likely more--I have lived on the front range for 15 years) over time. The alternative is to blame it on me, charge me $480 and cash in today, while forfeiting all potential business with me in the future, and garnering a negative, and 100% honest, review. I explained that I am also a business owner, and that I swallow costs all the time to make a happy customer--one that will speak highly of my business and will spend more money with us in the long run. The formula of treating customers well has worked well for me. The response from the service manager was an awkwardly long pause, followed by an equally-awkwardly long-winded response of why they wouldn't do that. I am unsure why he asked "What would you do if you were me" when he was completely uninterested in the answer, and equally uninterested in objectively evaluating his own position. I imagine it was to appear sympathetic, when in reality there was 0 sympathy. It's still hard to believe a mechanic would accept a working vehicle, charge money for routine maintenance, and return the truck in undrivable condition--unless I gave them yet more money. No sense of responsibility or service