Best Buy

I unfortunately have to say I have a very disappointing time at bestbuy. As a lover of tech who bought two drones, a switch, ray ban metas, and many other pieces of tech from this specific bestbuy, I have had a horrible experience that involved cops being called on me and forcing em to leave. Is a scam going in with the employees? Or is negligence? Did they just not notice they sold me a go pro 13 that substituted form a broken 11? Or did they do it intentionally to put money I their pockets? If the equipment is in the hard cases that need keys to unlock, and the open boxes are in the back of the store, then how was someone going around switching the go pros with broken ones? Was it an employee? Or is it just a story? I bought a GoPro 13 creator kit open box in excellent condition. Got home and found a fried broken go pro 11 inside the case, with the rest of the creator kit being there in ok conditions. I brought it back to the store and was an excuse in how they had a person switching out the go pros for broken ones but the nipped it in the butt. When I pointed out that they failed to take the broken ones off the floor, they tried to claim what they just said as hersay. So I revealed I had it on recording and I'm New York city it's legal to record one way, they called the cops on me for trespassing after issuing me my refund and refusing to allow me to shop their. Nypd officers who arrived took their side regardless of the video evidence showing them admit to knowing about the defective kits. I attached the “excellent condition go pro 13 creators kit” they gave me. If the owner of best busy see this, I would like you to know that I video and evidence of the situation and I would like to share it with you to show true transplanted in how I was treated. Someone’s who’s been a long time customer. So long in fact I remember holding my mothers hand walking through that store, and now I’m a grown man who treated less then human by your staff. And when I exposed them they then acted like a victim and called the cops on me, even though the political climate now in days could’ve made things escalate so much that people could’ve gotten hurt. Well more than me. Seeming I lost my ability to shop in your store, and I can’t access my funds until my bank releases them. All because I was scammed and giving a destroyed 11 when I paid for a 13. Honest to god. All I wanted was my 13 creator kit.

Feb 22, 2025 · andre rodriguez

If i could give 0 stars i would but unfortunately i can’t. Tried having gas range delivered 4 times and no one shows up calls or even when it says it’s going to be delivered it never shows up. Not sure how incompetent people can really be but it’s a joke no costumer service or care in the world wouldn’t recommend doing business with Best Buy a day in my life.

Mar 22, 2025 · Anthony Devine

Understaff, I spent a whole 30mins trying to find someone to open the lock... to get this hard drive. Than I spent another 30mins waiting to check out. Only reason I don't give this place a one star , is because the lady who helped me was super nice and willing to get it for me, shout-out to her.

Dec 01, 2024 · Jose P

Waited over 30 minutes for assistance which never came I felt so disrespected I was looking to purchase a Apple Tablet for my grandson. Went to Apple Store in Mall and got great service and a great tablet. Best Buy has permanently lost my business.

Mar 04, 2025 · Daniel McCarthy

I am giving an extra star for Wendy who was the only employee that helped me purchase a deep freezer. Seemed like there were no employees wanting to work. The guy with the glasses from inventory that brought out my deep freezer was a completely unprofessional and lazy. I told him I was able to take the deep freezer out the box and place it in the back seat of the car. He kept telling me when he wouldn’t help me take it out the box in which I didn’t expect him too and he kept repeating himself as if he was slow. I am physically able to lift unlike himself. Looks like he never lifted a day in his life. I’ll never return to the location. Disappointed.

Mar 05, 2025 · P McGrady