Best Buy

The customer service at this Best Buy is better than any I have ever experienced, and I always preach about how great Best Buy is. I had an issue with my order that nobody was to blame for, and I left with everything remedied and then some. Ive been a loyal customer for like 20 years now and today has reminded me that I can put faith in Best Buy to still give a personal touch. Seriously. So grateful for you guys!

Everyone was very helpful, I thought I ordered something online with gift cards and broke them after. Turns out I didn't order and they were able to check the balance and get our purchase for our son for Christmas, great place and people.

Best Buy is a scam company, scamming consumers. Beware! I bought an open box Lenovo laptop online in "Excellent" condition that Best Buys website stated had 1 left in their Boulder store only. No other area stores closer to my home had it available. I requested shipment to my house rather than coming into the store. This option was available. When the laptop arrived at my house, it came in a beaten up box, no manuals, no paperwork, no power cord and dinged up. Clearly not an excellent condition item. I saw that the one I bought from the Boulder store was still available online at the Boulder store as an excellent open box item, and placed yet another order, this time for pick-up. However, the price had increased, and I needed to now do something as I couldn't keep the crappy one they shipped me. So I placed the order with the intent of exchanging both supposed excellent condition items like for like. I get to the Boulder store to exchange the crappy laptop for the other open box and they would NOT do an even exchange. This is clearly a Bait and Switch situation, where Best Buy is advertising an open box (in this case excellent condition item) available locally, however they ship you crappy stuff from some place in California. What is extremely frustrating is Chris at Geek Squad refused to remedy the situation, by providing an even exchange in this situation, and ultimately left a very frustrated customer that then had to take both laptops outside the store, swap the laptops like they should have done in the store, and then go back to process the return. Best Buy should enable their managers to own up to mistakes and have the authority to make corrections to clear Best Buy errors--on the spot, and not make their customers jump through hoops. Buyers that do business with Best Buy have been warned! Update: I did reach out to Best Buy as a follow-up based on their response. They still don't get it. They errored in this instance, continue to deflect, and still don't comprehend the concept of "even exchange" (especially in situations where they screw up). We made a purchase in good-faith and Best Buy did not honor their end of the transaction. Wasted time, wasted money. Lesson learned.

This location will almost never have what you need and the employees will act suspicious of you for seemingly no reason. Came in to return a PC component that I no longer needed and the employee made the process extremely condescending. Keep in mind, you will be able to return other (MUCH more expensive) components with less of a hassle at other locations. It was legitimately a $50 return and an extremely small, easily verifiable, component. The employee explicitly asked me if there was anything wrong with the item, to which I had told him no. Despite this, said employee proceeds to call over someone from Geek Squad to inspect the item closely and asks if they need to test it first. I was just so baffled at the lack of trust. The Geek Squad employee seemed genuinely confused and helped speed up the process, though. I appreciated that, for whatever it’s worth. On a separate occasion, one of the managers (not sure if they work there still) refused to give any sort of discount on an absolutely MANGLED set of computer speakers that had clearly been collecting dust on their shelves. I asked very casually and he proceeded to treat me like I was trying to pull a fast one. I get that Boulder can be a weird place (I work in Boulder too) but the customer service sucks and the employees seem to be at odds with the customers.

Looking for great deals on TV'S and we found them. Picked up a few miscellaneous items too. Customer service was very good, and attentive, but not pushy.