Best Buy

I don't appreciate it when stores send security guards to shadow you.Edit: I'm not going to connect with a member of your team. If you really thought it was "important to feel comfortable and welcome when shopping with us," you wouldn't have sent a security guard to follow me. I hope you don't continue to treat customers like this, and if you do, I hope they let the public know too.

Jan 06, 2025 · Gabriel G

I went to this store today to see if I could return or exchange a phone cover that was ordered in-store (in October) and recommended as "heavy duty." As I am just past the member's 60-day return period, I was told that there is nothing that can be done.... This does not leave me with warm fuzzies after spending $1400 on a phone and another $79 on a recommended cover that fell apart in my hands.

Jan 13, 2025 · Jim Barter

They lie about the waiting times. At the time of purchase, they give you a date, but in reality, it is more days. You arrive to pick up your things, and you have to wait. The assembly time is one or two days, if not three to five days, but maybe it takes longer. And if not, the solution is to take the parts and assemble them at home, which is an option, but the value for the assembly has already been paid, but there is no refund of that payment. 😡😡🤬🤬😡😡

Aug 01, 2024 · Hainner Mora

I had to pick up a gift my sister had ordered for my son. On Christmas Eve, I pulled up and asked if I could do curbside pickup. Emma changed my order to curbside, so I didn't even need to go inside to get it. She was courteous and prompt! Thank you, Emma!

Dec 24, 2024 · Lisa Wohletz

Horrible customer care. I came in on 01/13/25 to use a gift card towards a purchase I made that was within the holiday return policy range and was told that it would be very easy and I wouldn’t even need the iPad with me. Well, I got there, and sure enough, the iPad was needed, so I came back the next day to return it, and the manager “Shae” told me it’s no longer returnable and that it doesn’t fall into the return policy, when two of her employees told me it did. I don’t want to shop here anymore and will cancel my membership and credit card. The worst part of all this is I wasn’t even returning the item, just simply putting a gift card towards it. You let me down, team Best Buy.

Jan 14, 2025 · Mohammed Madhoun

I was looking for a new TV, and Best Buy had a wide selection at competitive prices. The staff was helpful in answering my questions and helping me choose the right TV for my needs.

Jan 30, 2025 · Susan Johnson

Best Buy is my go-to store for all my electronics needs. They have everything I need, from computers to cameras to home theater equipment. It's convenient to be able to get everything in one place.

Jan 18, 2025 · Robert Williams

I was impressed with the customer service at Best Buy. The staff was friendly and knowledgeable, and they went out of their way to help me find what I was looking for.

Jan 17, 2025 · Mary Brown

Best Buy's online ordering and pickup service is very convenient. I can order my electronics online and then pick them up at the store without having to go inside.

Feb 11, 2025 · David Davis

I appreciate Best Buy's commitment to customer satisfaction. They have a great return policy and are always willing to help resolve any issues.

Feb 03, 2025 · Sarah Wilson