Best Buy

Zero Stars for Best Buy. Buying & servicing a laptop from this store has been a horrendous experience. Within 2 years my $1000 laptop's keyboard stopped working, the store mgr offered $100 toward a new one or wanted me to pay over $200 to send it to Kentucky just for diagnostics. Please be careful using this store- management & even the corporate office would not remedy this situation. Yet, they want you to buy their inept Geek Squad pkg to supplement their defective products.

Ok, so I can only give them 3 stars based on a few important things I noticed. First and most importantly, the sales members on the floor are worse than car salesmen!!! Let me breathe and look around for more than 30 seconds PLEASE!!! Honestly, I was approached by at least 10 salespeople in 10-15 minutes today! I was so turned off o decided NOT to buy anything. They are not paid commissions but are incentivized very similarly! This is a very small store and several of the items I was looking for were not in stock. I did have a very positive interaction at the Geek Squad and was very pleased with the quick service I received!

I ordered new door speakers online for in store pick up. I was in and out in less than 3 minutes. Great customer service and I was helped by an employee that wanted to work and seemed like he liked his job. I will be back to this store. Thank you Best Buy

The guy that sells TV s doesn't know a damn thing make sure you know exactly what you want cuz they will try to sell you some bs and smile at you..

Overall, it was a good experience but I have to say that I didn't particularly like the AT&T section where they attempt to get you to switch over to them. I don't mind listening to a sales pitch but I do mind when someone is moving forward without your full interest. I'm disappointed that Best Buy allows a company that space without ensuring a peaceful shopping experience for their customers. It's a major turn off. I'm more of an in person shopper but this experience helps me see why so many people shop online. The AT&T staff were posed as Best Buy associates meaning it wasn't clear from the jump to tell that they were representing a different company. It was an ambush for something that I don't need. So I need Best Buy to think about this. Is making that space available to AT&T worth losing business?