Apple FlatIron Crossing

I was out of the country for three weeks and my phone was damaged. I went straight to the Apple Store upon my return to Denver with a non working iPhone. Cody had me in a new phone for the 99$ within five minutes of my arrival. He was extremely helpful and nice. I’m very grateful for the service that was provided at this location. Thank you ! I was really impressed with the Speedy Customer service as they were very busy.

I purchased my MacBook Pro in 2019 for $3,599, and it served me well until last week, when it started crashing within two minutes of turning on. I made an appointment with Apple support, hoping for a solution. To my shock, I was told my only options were either to reset the device, which would delete ALL of my data, or pay $1,000 for data recovery! I spoke with the manager, Maddie, to explain that this issue was sudden and clearly not my fault. It’s a software problem, and I feel Apple should take responsibility. But the response I got was that my hardware was fine, and though the issue could be fixed, my data would be lost unless I paid $1,000 for Data Recovery! As a college student in the middle of a semester, the data on my laptop is PRICELESS. Losing it is simply not an option, but the idea that I need to spend $1,000 to recover my own data, because of an issue that was not caused by me, is outrageous! This is not the customer service or product experience I expected from Apple at all!

I usually have a great experience with Apple, but when my mom and I went on 8/25/24 at 2pm to this store we had the worst experience yet. Once I heard about the free classes they provide for figuring out how to troubleshoot your Apple products, so I was excited to bring my mom so they could help her with her computer. Since we haven’t utilized this service, we were unaware that you had to sign up for the class ahead of time. When we showed up the guy at Apple said he couldn’t get us registered for the class since it had already began 5 minutes prior, but he said we could just have a seat at the table and we should be good to join the class. When we approached the table where the class was taking place, we noticed the woman teaching the class had only one man at the table, and they were engaging in a conversation. It didn’t seem like anyone else was at the table for the class, so my mom assumed that it wouldn’t be a big deal to join in. She sat down, took out her computer and waited for some type of interaction with the class instructor but she got nothing. The woman engaged in a conversation with the other man, but did not even say “hello, I’ll be right with you” or “I’m sorry, but you came too late to join this class.” My mom sat there for 15 minutes with her computer out waiting with the lady just ignoring her presence completely. Horrible customer service. I get you have to sign in and get registered, but a simple response from the instructor would have been nice to receive instead of complete silence and zero communication. I hope the woman working as the instructor for that day can get some proper customer service education as she is lacking in that aspect.

Was a standard visit before the holidays. Busy as can be. Had a pretty basic appointment with the genius bar so it was pretty painless thanks, AppleStore

Am new to the 🍏 biosphere, and my new position has deployed an iPhone and a MACBook Air. Was assisted by Brian B. and he was helpful, knowledgeable, and provided excellent service to a 25+ yr Windows user and 18 yr Droid 📱daily driver. A BIG shoutout and thank you to Brian B. Most people only only, add a negative to Google post. Hopefully, others can learn to praise 👏 in public and learn to correct/ discipline in private. As there is only one planet we live on and we are ALL here together. Peace Out, Big T