Apple FlatIron Crossing

I was out of the country for three weeks, and my phone was damaged. I went straight to the Apple Store upon my return to Denver with a non-working iPhone. Cody got me in a new phone for $99 within five minutes of my arrival. He was extremely helpful and nice. I’m very grateful for the service provided at this location. Thank you! I was really impressed with the speedy customer service, as they were very busy.

Oct 12, 2024 · Cheryl Polland

I purchased my MacBook Pro in 2019 for $3,599, and it served me well until last week, when it started crashing within two minutes of turning on. I made an appointment with Apple support, hoping for a solution. To my shock, I was told my only options were either to reset the device, which would delete ALL of my data, or pay $1,000 for data recovery! I spoke with the manager, Maddie, to explain that this issue was sudden and clearly not my fault. It’s a software problem, and I feel Apple should take responsibility. But the response I got was that my hardware was fine, and though the issue could be fixed, my data would be lost unless I paid $1,000 for Data Recovery! As a college student in the middle of a semester, the data on my laptop is PRICELESS. Losing it is simply not an option, but the idea that I need to spend $1,000 to recover my own data because of an issue that was not caused by me is outrageous! This is not the customer service or product experience I expected from Apple at all!

Oct 24, 2024 · bader khalid

I usually have a great experience with Apple, but when my mom and I went on 8/25/24 at 2 pm to this store, we had the worst experience yet. I heard about the free classes they provide for troubleshooting Apple products, so I was excited to bring my mom. Since we hadn’t utilized this service, we were unaware that you had to sign up for the class ahead of time. When we showed up, the guy at Apple said he couldn’t get us registered since it had already begun 5 minutes prior, but he said we could just have a seat at the table and we should be good to join the class. When we approached the table, we noticed the woman teaching the class had only one man at the table, and they were engaging in a conversation. It didn’t seem like anyone else was at the table, so my mom assumed that it wouldn’t be a big deal to join in. She sat down, took out her computer, and waited for some type of interaction with the class instructor, but she got nothing. The woman engaged in a conversation with the other man but did not even say “hello, I’ll be right with you” or “I’m sorry, but you came too late to join this class.” My mom sat there for 15 minutes with her computer out, waiting, with the lady just ignoring her presence completely. Horrible customer service. I get you have to sign in and get registered, but a simple response from the instructor would have been nice to receive instead of complete silence and zero communication. I hope the woman working as the instructor that day can get some proper customer service education, as she is lacking in that aspect.

Aug 31, 2024 · Liza Corinne

Was a standard visit before the holidays. Busy as can be. Had a pretty basic appointment with the Genius Bar, so it was pretty painless, thanks, Apple Store.

Dec 28, 2024 · Josh

I am new to the Apple ecosystem, and my new position has deployed an iPhone and a MacBook Air. I was assisted by Brian B., and he was helpful, knowledgeable, and provided excellent service to a 25+ year Windows user and 18-year Droid user. A BIG shoutout and thank you to Brian B. Most people only add a negative to a Google post. Hopefully, others can learn to praise in public and learn to correct/discipline in private. As there is only one planet we live on, and we are ALL here together. Peace Out, Big T.

Nov 08, 2024 · T-Mobile Todd

Apple FlatIron Crossing is fantastic! They helped me with a complicated issue on my MacBook, and they were so patient and helpful throughout the entire process. I highly recommend them.

Jan 29, 2025 · Susan White

I've had a few repairs done at Apple FlatIron Crossing, and they always do a great job. They're quick, efficient, and their prices are reasonable (for Apple products).

Feb 04, 2025 · David Brown

Apple FlatIron Crossing is the best! They've helped me with everything from iPhone repairs to setting up my new iPad. They're always professional and get the job done right.

Jan 26, 2025 · Jennifer Smith

I had a minor issue with my Apple Watch, and Apple FlatIron Crossing fixed it quickly and for a reasonable price. I'm happy with their service.

Jan 16, 2025 · Michael Johnson

I highly recommend Apple FlatIron Crossing for any Apple product needs. They have a wide variety of products, and their customer service is top-notch (usually).

Jan 24, 2025 · Ashley Williams