All Copy Products

Horrible company!! They came to my office to repair a copy machine and the guy was here for about an hour and said he didn't know what was wrong with it. He said that he would return with another person that had more knowledge and work on it again. So they returned and gave me a quote for the repair to replace the main controller followed up with "I'm not sure if this will fix it!" so of coarse I denied the quote. I ended up having to dispose of the machine (it was not a cheap machine by any means!!) So now over 2 years later they are demanding payment for their services and are threatening me with demand of payment and collection!!! I would not recommend this company at all!!!

Absolutely insane service and disrespectful workers. Not only did I encounter this in person but also on the road on my way to work this morning. I was behind a VW with license plate BQY-W00 and they were swerving in and out of cars, cutting people off and purposely brake checking people to try and get them to run into them. Absolutely ridiculous behavior for a company and I can see now why you have not one positive review.

I am absolutely furious with the abysmal level of service I've encountered from this company. Never in my entire life have I faced such incompetence and sheer disregard for customer satisfaction. Our contract should have ended months ago, but these incompetent buffoons are downright refusing to terminate our services. It's an endless barrage of excuses, which are nothing more than blatant lies, in a desperate attempt to chain us to their subpar offerings. To add insult to injury, they refuse to take back our leased equipment, demanding exorbitant fees and drowning us in paperwork that they conveniently "forget" to provide. Emails and phone calls go unanswered, as if our concerns are beneath their consideration. Meanwhile, they audaciously continue to invoice us for services we have long stopped receiving and unequivocally rejected. This company's utter lack of professionalism and contempt for its customers is nothing short of infuriating. It's a disgrace that they can operate with such impunity, exploiting and frustrating those unfortunate enough to be entangled in their web of incompetence. I wouldn't wish dealing with this company on my worst enemy.

Service has gone downhill. We bought a Konica Minolta printer from ACP in 2016 and had no issues and always felt they were quick and reasonable to service it when needed. In 2023, we replaced the printer with a new one. 1 month in and a part became faulty and the printer was not functioning. While the part was under warranty, we ended up having to pay for labor and other materials related to the fix on this brand new, $3500 machine because we did not sign up for a “service plan”. I understand that we were not covered by that, but the lack of understanding, empathy, and willingness to find solutions by those in management roles was appalling to me. I refuse to believe that customer service is dead and will seek out the service from other companies that value their clients.

I was directly lied to by employee of this company. They consistently over promise and under deliver. Do business with them at your own peril.