Aim High

It is in Stanley Market Place and difficult to locate - that place is a maze. There was nothing quick about their service. 2-3 days to do their “diagnostic tests” @ $49 every time you take your item in and then another 7 working days to fix it. So, if you drop it off on a Friday, don’t plan on getting it back for at least a week and a half. $99 to back it up unless you do it yourself but you sign a consent that they can’t guarantee what will happen if they don’t back it up. So that is $150 before anything is done. I knew what was wrong but of course I had to go through all the hoops. I dropped it off at 2:30 pm. They close at 4 pm. I called & went back when they opened at 10am the next day because I needed it for some unforeseen work. It then became clear that I wouldn’t be able to return it and I wanted the diagnostic charge refunded. Lo and behold! In the space of 2 working hours they had run the diagnostic work up that was supposed to take 2-3 days to complete. It confirmed that the only thing wrong was the one item that I told them about. Then, if I was to bring it back 2 days later to get the repair done, there would be another diagnostic 49$ charge. I was in a time crunch and told them that even if they came up with other problems, I only wanted the one item repaired. They didn’t want to do that. It started feeling as if I was going to get handed a list of new problems. Of note, they missed that the battery needs replacement and they changed some automatic back up settings that I hadn’t set. They would probably deny this but I NEVER set Adobe up for automatic backup. Needless to say. I am not going back.

Alas, your team couldn't save my 9-year-old warhorse of a MacBook, which had a severely swollen battery and other age-related maladies. However, by saved the data—including all bookmarks, passwords, apps and more—and set me up with a new, more robust MacBook Air that can handle all the print, digital and video material I generate. I greatly appreciated the inexpensive rental you provided, which allowed me not to miss any of my project deadlines. Also, Zach was great at communicating what was wrong with my computer, and why he didn't recommend repairing it. The customer service was prompt, thoughtful and highly informed. Thank you!!!

While visiting the Denver area, I had an issue with my MacBook Pro not charging. I was able to get in right away, they thoroughly tested issues and were able to identify the source of the problem and a solution. I was in and out in 15 minutes! Highly recommend.

We love Aim High! I recently purchased a new iMac through Aim High and couldn't be happier. Zach was wonderful as always. He transferred all my data from my old mac and got me all set up on the new computer. If you need apple products or help on all things apple, you can trust Aim High to provide the best service.

Came for Apple product repair. Quality service professionals. They handled the covered AppleCare warranty easily and effectively. Sunni communicated with me from start to finish and kept me up to date whenever the status of my repair changed.